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Centre Information

 

Customer Service Charter

 
Finding the Level (NQF)

The aim of this document is to help tutors and trainers understand the assessment requirements at each level of our qualifications and awards from Entry to Level 4.

Notice Of Appeal Form.pdf  Finding the Level

How To... A Guide to Assessing QCF Qualifications

The aim of this document is to help tutors and trainers understand the assessment requirements at each level of our qualifications and awards from Entry to Level 5.

How To... A Guide to Assessing QCF Qualifications

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Good Practice Guide

This comprehensive guide concerns the application of reasonable adjustments and special consideration in vocational qualifications.

Good Practice Guide.pdfGood Practice Guide.pdf

Formal Procedures

At CACHE, we value you as a customer and we are looking forward to working with you in this academic year.

With this in mind, we have developed our new Centre Agreement which outlines the rights and responsibilities of you as an approved CACHE centre and NCFE as your Awarding Organisation.

We would like to reassure you that the minor changes within the document will not have any impact on the way that you work with us day-to-day. We remain committed to providing you with the best possible customer experience. The new agreement is designed to be clearer, more concise and the terms now apply to all products offered by both the NCFE and CACHE brands, encompassing regulated and unregulated products.

We have also taken this opportunity to review and streamline a number of our key policies which you can read below.  


Notice Of Appeal Form.pdf Complaints Policy

Notice Of Appeal Form.pdf Diversity and Equality

Notice Of Appeal Form.pdf Maladministration and Malpractice Policy

​​​​Notice Of Appeal Form.pdf Notification of Maladministration and Malpractice From

Notice Of Appeal Form.pdf Regulations for the conduct of External Assessment

Notice Of Appeal Form.pdf Sanctions Policy

Notice Of Appeal Form.pdf Enquiries and appeals about Results and Assessment Decisions Policy 

Notice Of Appeal Form.pdf Reasonable Adjustments and Special Considerations Policy

Notice Of Appeal Form.pdf Plagiarism Policy

Notice Of Appeal Form.pdf A Guide to Identifying Plagiarism


Qualification Availability

This document shows all of our qualifications and their availability in England, Wales and Northern Ireland.


 
 

UCAS and DfE Performance Points